The Impact of Covid-19 Pandemic on Customer Satisfaction and Business Performance of Foodpanda

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Daisy Mui Hung Kee
Siti Nur Sharipah Zakiah
Anis Nadhirah
Norini Binti Shamsuri
Noor Anis Syazana
Nur Izatul Nadia


The paper aims to examine the impact of the COVID-19 pandemic on customer satisfaction and business performance of Foodpanda. The number of COVID-19 cases worldwide continues to rise, and this pandemic has impacted many companies' business performance. A total of 100 Food Panda customers were surveyed. The findings demonstrate that the business performance of Food Panda increases during the outbreak of the Covid-19. The findings also indicate that customers are satisfied with the service quality provided by Foodpanda. Customer satisfaction is strongly linked to business performance. The discussion and recommendations are presented.

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