Shangri-La Hotels and Resorts’ People and Culture Strategy in Deriving Employee Satisfaction

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Gayathiri A/P Ravindran
Daisy Mui Hung Kee
Zi Ling Ang
Ishwari A/P Ravindran
Mei Theng Woh
Mahtab Soleimani
Jigyasa Jayant
Majdi Anwar Quttainah
Rudresh Pandey

Abstract

Shangri-La Hotels and Resorts was founded by the Malaysian Chinese tycoon Robert Kuok in 1971 and maintained by Westin until January 1983. The head office is positioned in central Hong-Kong. The purpose of this report is to identify how people and culture
strategy implemented by Shangri-La Hotels drives the success of the hotel as the most notable luxurious hotels in Asia. Data was collected through company websites and review websites to identify and analyse Shangri- La’s success journey and pitfalls in
being one of the top hotels in Asia. The empirical findings provide insights for ShangriLa’s management on its people and culture strategy that focuses on its employees more rather than its luxurious outlook.

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